Email support
Use email for general platform questions and non-urgent account documentation. We may ask you to continue through a secure channel before discussing personal information.
Australian support
Contact AvenQuant
Ask about platform access, settings, documents, deposits, withdrawals or an existing support case. Include enough context to identify the issue, but never email a password or one-time security code.
Request an account introduction or callback.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Service hours
Monday to Friday, 9:00–17:30 AET (excluding public holidays)
Messages received outside those hours are queued for the next service period. Security concerns should be clearly marked so they can be triaged.
Complaints
Write “Complaint” in the subject and explain the outcome you are seeking. Our complaints process explains timeframes and AFCA escalation.
Australia office
48 Bunda Street, Canberra ACT 2601, Australia · Monday to Friday, 9:00–17:30 AET
The published street address remains a placeholder until the legal entity confirms its service address. The map identifies Sydney only and must not be treated as a verified office location.